Payment methods
All prices quoted on our website are inclusive of VAT at the current rate.
The following payment methods are available:
• credit or debit card
• PayPal (info@eugeniantoniou.com)
• bank transfer
(Payment by credit/debit card is generally the fastest method.)
For payments made by credit card, debit card, the payment process is transferred to the secure servers of the payment service provider Stripe. For payment by PayPal, the process is directed to their secure servers; note that you need to be already registered with them to be able to pay in this way.
If you choose Klarna as the provider at checkout, we might transfer your personal data in the form of contact and order details to Klarna when the checkout is loaded, in order for Klarna to be able to offer you and tailor for you Klarna’s payment options, to assess whether you qualify for their payment options and manage your purchase. Your personal data transferred is processed in line with Klarna’s own privacy notice.
If you choose to pay by bank transfer, during checkout you will be provided with instructions on how to do this.
Once your payment is confirmed and the transaction is successful, you will be sent an email acknowledging your order.
All goods remain the property of Eugenia Antoniou until full payment is received.
If payment does not reach us within five calendar days from the point at which your order is initially received by us, an email will be sent to you advising you of this. If payment still has not reached us after an additional 25 days (total 30 days), the order will be cancelled. In this situation there will be no obligations incumbent upon either party.
CANCELLATION AND RETURNS
When you purchase an item that is in stock (i.e. not made to order) you have the right to cancel your contract and return items to us up to 14 days after delivery subject to the conditions below.
If you wish to cancel your order you must do so in writing, either by email at: info@eugeniantoniou.com
If you request a refund, we will refund the amount you paid for your goods excluding the original delivery and the charge for returning the goods (unless they are faulty or damaged). The delivery charge is non-refundable. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value.
Any products returned should be unused and in their original packaging. Therefore, please check your goods thoroughly to ensure you are satisfied before disposing of your packaging.
It is the customer’s responsibility to ensure that all measurements of furniture purchased are checked to ensure accessibility. Any item of furniture that we are unable to deliver as a result of problems involving access that were not mentioned in writing at time of order will not be refunded.
For non stock items (i.e. items that are made to order on a typical 4-8 week lead time), there will be no charge for cancellation or amendments to orders if notification is received in writing by the department within seven days of placing the original order. All amendments to orders must be notified in writing by email at info@eugeniantoniou.com. We will not be able to refund any payment after that time.
Furniture made to order (either standard size, custom and/or bespoke) may only be returned for full refund or exchanged in the unlikely event of items being found to be faulty.
For security reasons, refunds are given by the same method that the original payment was made by.
This cancellation policy does not affect your statutory rights.
FAULTY GOODS
We work hard to ensure your goods arrive in a perfect condition. However, if you should find any problem with your order please contact us at info@eugeniantoniou.com. Please do not attempt to fix the problem yourself, contact us first. We are unable to accept any goods back if changes have been made, as it will invalidate the manufacturer’s warranty.
We try to display our products as accurately as possible on our website. However, as different computers display different colours, we cannot guarantee the complete accuracy of the pictures or photographs shown.
DISCLAIMER
Wood appearance:
We supply high quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.
Wood warpage, shrinkage, and dimensional changes:
Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.
We purchase and supply furniture grade 1 wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.